❓ Frequently Asked Questions

Find answers below. If you don’t see what you’re looking for, contact us — we’re happy to help.

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Last updated: November 2025

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping & Delivery

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5. Contact

1. General Questions

What is your return policy?

We want you to love your DriftRest™. If you’re not completely satisfied, you can return it within 60 days of purchase.To start a return, simply contact our support team by email.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number.
Use it to track your delivery directly on the carrier’s website

Do you have a physical store?

We are an online-only brand, which allows us to offer better pricing and worldwide delivery.

2. Product Questions

What materials is the product made from?

Detailed material information can be found on the product page under Specifications. If you have additional questions, feel free to contact us.

Are the products available in other colors?

If additional colors are available, they will be listed on the product page.
If you don’t see the color you want, contact us — we’re happy to help.

3. Payment Questions

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay and other secure checkout options.

Is my payment information secure?

Yes. We take your security seriously. All transactions are encrypted and protected using industry-standard security technology.

4. Shipping & Delivery

How long does delivery take?

Orders are processed on business days (Monday–Friday).
In-stock items ship within 24 hours, and delivery typically takes 4–7 business days.

How much does shipping cost?

We currently offer FREE shipping.

Do you ship to P.O. boxes?

Yes, we deliver to P.O. boxes. Please ensure your address is complete and accurate to avoid delays.

5. Contact

How can I contact customer support?

You can reach our support team anytime at:

srecibussiness@gmail.com

What are your support hours?

We typically respond within 24 hours.

How can I provide feedback?

We love hearing from our customers.
You can contact us via email or reach out through our social media channels.

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